The following exchange/return policy applies only to physical merchandise purchased at the Mando Hangout store.
Players Union membership donations are non-refundable, although Players Union shirts may be exchanged per the guidelines below.
If you need to exchange your merchandise (for instance, if you need a different size) you may mail it back to us along with $3US per item to cover shipping within the US and Canada ($8US per item for all other International orders), and a note explaining what size you would like. Merchandise must be clean, undamaged, and unlaundered.
If the merchandise you receive from us is flawed (such as a stain, misprint, or torn cloth) we will send you replacement merchandise as soon as we receive visual proof. You may supply this proof by emailing a photo of the flawed merchandise to firstname.lastname@example.org or by mailing the flawed merchandise to us at:
PO Box 85
Kelseyville, CA 95451
We do not allow returns on merchandise, but are happy to do an exchange--see above for details.
'Heiden Artist F5' 16 hrs
'Weber Bitterroot A Mandolin' 20 days
'Rag F-Style Mandolin' 26 days
'Roger H. Siminoff' 32 days
'Johnny B. Goode on Mandolin' 37 days
'Ashokan Farewell on Mandolin' 42 days
'Breedlove Quartz OF' 42 days
'Blues Mandolin Lessons on zoom' 43 days
'Identification help' 44 days