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Nov 29, 2013 - 8:11:45 AM
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4 posts since 2/6/2011

Having played mostly Bluegrass Mandolin and only owning F style Mandolins with FF sound holes I had decided to treat myself to a real Handmade American oval hole Mandolin. Well with money being tight in my house this Christmas I had narrowed my search to the Mandolin Stores "Lafferty - LA-2 or the Pava. Today I got an email from the Mandolin Store for their Black Friday Sale and there was a sale for the Lafferty LA-2 on sale but there was also a contest where you could win a SA-2, so me being the OCD type I read the fine print in the contest rules which I will past below. Pay attention to the date your entry has to be received by, bare in mind I got the email this morning 11/28/2013. I wonder what the odds are of me getting a letter from Virginia to Surprise , Arizona by 11/30/2013? From where I sit this is nothing more than a game of three card monty or to just say it in plain english, a scam! here's the unadulterated Ad... I guess it will be a Pava under my tree!

  Items purchased previous to this event are not eligible for promotional pricing.  Items limited to stock on hand and no rain checks will be available.  If you order more than the purchase limits your order may be automatically reduced to the limits.  Items will ship via USPS Priority mail or Fed Ex Ground.   Other musical instrument retailers, employees of such retailers and employees of instrument wholesalers are not eligible for the free instrument drawing.  The winner of the instrument giveaway will be notified on Sunday and given 24 hours to respond.   If no response, a second order number will be drawn.  International customers will be responsible for shipping charges should they win.  No purchase necessary.  To enter to win without a purchase, send us your name, address, email address and phone number in a mailed envelope to 12213 West bell Rd Suite 117 Surprise, AZ 85378. Must be delivered to The Mandolin Store by 11/30/2013


Nov 29, 2013 - 1:51:07 PM

633 posts since 1/9/2011

Pony Express?

Nov 29, 2013 - 4:09:50 PM



1016 posts since 1/3/2011

I received my first e-mail notice from them (with that exact same language) on November 6---23 days ago. 

Nov 29, 2013 - 4:42:37 PM
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412 posts since 1/8/2011

I would be careful about using the word "scam" in reference to The Mandolin Store.  There is probably no more customer friendly and customer service oriented company on the planet.  They work very hard to make sure their customers are happy.  I'm sure Dennis would be very unhappy about such an accusation.

Edited by - TI_USER on 11/29/2013 16:43:31

Nov 30, 2013 - 5:55:08 PM
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27 posts since 1/2/2011

I also received my first e-mail from them some time ago.

Saying they're scamming people is very harsh and, in my opinion, unwarranted....

Nov 30, 2013 - 6:52:03 PM
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Susan H


66 posts since 12/23/2010

I got my email from the Mandolin Store on November 6th as well. Scam is a harsh word. Want to rethink that? I have had nothing but good dealings with Dennis and his staff over there.

Jan 22, 2014 - 4:05:55 PM
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2 posts since 1/6/2012

I would suggest this is likely a problem with your internet provider.

I would come to the same conclusion you did, except.. my internet provider sucks and I get e-mails 2-30 days late.

Jan 22, 2014 - 6:20:17 PM

235 posts since 1/3/2011

Wow 2 days to respond? I guess you could FedEx it over night...but that seems like a lot to expect your customers to do. What was the date the email was sent (you can check in the actual header of the email - the date/time it was emailed)

Feb 23, 2014 - 9:43:22 AM



1 posts since 2/23/2014

"I had decided to treat myself to a real Handmade American oval hole Mandolin. Well with money being tight in my house this Christmas I had narrowed my search to the Mandolin Stores "Lafferty - LA-2 or the Pava."

Pava does not yet produce a oval hole mandolin.

I suspect also your beef with TMS is in same category.  Mistake on your end.

Edited by - K-vegas on 02/23/2014 09:48:37

Feb 28, 2014 - 4:36 PM



11 posts since 3/24/2012

The OP is tellin it like it is, I don't know why you mandolin stiore cheer leaders feel the need to rah rah for them, they are business men out to make a buck and in my experience dealing with them, anyway they can.
best/ Joe

May 7, 2014 - 5:47:25 PM
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70 posts since 4/30/2014

A little late on this one but I've got to say that I've had nothing but great service from The Mandolin Store. I've purchased mandolins, accessories and strings from them over the past few years. I would not hesitate to go back to them. I will "rah rah" for them because they put out a quality product at a competitive price and their communications have always been timely.

May 10, 2014 - 7:36:47 AM
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3 posts since 5/10/2014

The OP apparently missed the first email blast sent out. Joe Stout is a rude person who is not welcome to shop with us. He bought a Lakota leather strap. It came apart............instead of calling us he immediately filed a paypal dispute. I called him to ask why he did that and he was not very nice. Later he tried to buy something and I told him he was not welcome to shop with us and that if he was any kind of guy he would have sent the strap back we could have gotten a credit and he told me I could come to Texas and dig through the trash for it. He also made negative comments about a video with me and my dad in it on you tube and loves to swear. I don't need people like this in my life. Any customer who chooses to act this way will not be a customer at TMS. We do out very best to treat people right and I will not tolerate the kind of abuse and poor behavior that Joe Stout wants to give out. He's been booted from Mandolin café.....................The folks at Weber even have had problems with this guy too. This guy is a problem just waiting to happen.
Dennis Vance

Jul 26, 2014 - 12:53:21 PM

4 posts since 7/26/2014

Here is another vote for TMS. Several years ago I bought a mandolin from Dennis and crew and they treated me like a king. There were some problems beyond their control and they bent over backwards to resolve all issues to my supreme satisfaction. When I make my next mando purchase their store will be my first stop.

Aug 2, 2014 - 11:44:35 AM



95 posts since 12/26/2010

Never having dealt with the Mandolin store in any way, I have no idea how they deal with customers but when I read the negative posts here, semi-literate as they are, I give the benefit of the doubt to the store.

OP, do you know the difference in meaning between "bare" and "bear"? Look it up, it will help you say what you mean.

Dec 11, 2014 - 11:13:08 AM

11 posts since 9/18/2011

Dennis and his store staff have always provided me with friendly and helpful service. That performance squares with Dennis' post responding to the scamming accusation. Case closed as far as I'm concerned! 

Dec 30, 2014 - 10:00:20 AM

24 posts since 10/12/2013

The Mandolin Store has always offered me courteous, top notch service.  It is a pleasure to do business with them.   Having spent over $6000 doing business with them  I would recommend them to everyone without hesitation.

Dec 31, 2014 - 9:29:48 AM

8 posts since 1/12/2011

I have only bought accessories from The Mandolin Store. Every experience with TMS has been pleasant, and their service is very fast and efficient. I love looking at the mandos in their emails, too. Great service, and people.

Jan 4, 2015 - 12:03:43 PM

31 posts since 12/9/2012

I had a great experience with Dennis at the Mandolin Store. Bought a very nice mando that was shipped promptly with expert set up.

Mar 26, 2016 - 3:22:50 PM

1 posts since 3/26/2016

The Mandolin store is one of the Best places to purchase a Mandolin. I have purchased 2-Gibson Mandolins from the Mandolin store

with no issues and i got a really good deal. These guys take the extra mile to do what you need so don't pay attention

to some of these Gabbers on here cause i personally have been there and the are A-1 rated. I highly would say

spend your money here with these guys. They will work with what ever you needs are. They will also work with

a trade in to get what you need. I will be back for my goodies in the future.

Apr 12, 2016 - 2:35:49 PM

68 posts since 9/13/2012

I bought a Tone Gard from TMS, no fuss, no muss, Dennis & staff were great!

Best place in my mind to mando shop west of the Mississippi, and quite possibly the planet (Cart'er's & Gruhns notwithstanding!)

Oct 24, 2017 - 1:06:58 AM

4 posts since 10/24/2017

This is a great information thanks for share your valuable info..

Feb 13, 2018 - 6:16:59 AM

2 posts since 2/11/2018

+1 for Dennis Vance and the Mandolin Store. My experiences have always been pleasant and productive.

Mar 28, 2018 - 8:06:46 PM

1 posts since 3/28/2018

The mandolin store is a model of how a retail establishment should run. Dennis and his crew go above and beyond in providing quality products at fair prices and incredible customer service. Most companies could learn something from this company. Y'all keep up the good work

Oct 19, 2020 - 10:10:56 PM



1 posts since 10/19/2020

I bought a Collings mandolin from themandolinstore in 2019, and my shopping experience was the best and smoothest I have ever experienced. Their service on delivery was super fast. What I don't like is that instead of the store being 4 hours away, it is now 40 hours away. But I understand that the marked in Tenn is probably much better than in AZ and the west coast.

Nov 13, 2020 - 2:05:26 PM



4 posts since 4/28/2019

Look, the owner was working on the Black Friday e mail and mistakenly sent it out in error. He corrected it with another e mail apologizing for his mistake and clarifying the dates of the promotion. So what exactly is the problem? They also moved to Nashville months ago. Anywhere you buy stuff from is a business. Businesses exist to make money.

Dec 7, 2020 - 3:31:37 AM
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82 posts since 1/4/2011

Mr. Kirby's reputation within the ranks proceeds him. TMS, Weber, and others have had issues with him.

I've read his profane YouTube rants. It's clear he carefully worded his Mando Hangout post so as to not get reprimanded or blocked from using this site.

Probably best to make note of this and allow this nonsense to drop into the depths of previous posts.

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